WFG Information and Systems Security Status Update

UPDATE | July 22, 2021


Since first learning about the events affecting Cloudstar and its customers, senior management and the Information Security Team at WFG National Title Insurance Company have continued to monitor all WFG systems and servers looking for anything that might threaten the security or integrity of information and data on WFG’s network. WFG does not rely on third party service providers like Cloudstar for cloud storage, opting rather to own and manage its infrastructure and servers, which are hosted in closely monitored secure data centers in the U.S. There have been no operational disruptions at WFG since first learning of the events affecting Cloudstar and its customers. Other than a higher than usual alert level it’s been ‘business as usual’ at WFG. WFG’s National Title Services (NTS) and National Agent Services Division (NASD) continue to offer title production, escrow and customer service assistance to title agents who have been adversely affected by the events at Cloudstar.

Welcome to WFG’s Lender Services

Title & Closing Services

Comprehensive title and closing solutions for mortgage and home equity lending.

DecisionPoint

Determine your title clearance timeline with just the borrower’s name and property address.

MyHome® Exchange

Get your customers refinanced faster and with less frustrations.

WFG Lender Services offers a comprehensive suite of title and closing products with real-time pricing – from legal and vesting and property reports, to title insurance commitments and policies. And, in order to maximize the value of the services we provide, each business relationship is approached as a partnership.

Through our combined WFG Enterprise Solutions group, we have access to a portfolio of end-to-end origination products and services that incorporate cutting-edge innovation and up-to-the-minute regulatory compliance. Our knowledgeable settlement experts coordinate document preparation and execution for closing with your borrowers and our curated panel of signing agents for a seamless closing experience. Additionally, our robust reporting tools enable us to monitor our order pipeline in real-time, helping us quickly allocate resources to areas of concern and avoid processing delays.

All this is delivered with service levels that consistently exceed customer expectations, with an average communication response time of just 77 seconds. That is why our Net Promoter Score (NPS) is consistently at the top of the scorecard – in the high 70s and above – compared to the Survey Monkey Finance Industry benchmark of less than 50. NPS, which measures customer experience worldwide, rates WFG Lender Services as “world-class.”

WFG’s Lender Services delivers:

  • One-touch ordering for all services
  • One-call settlement coordination and answers to title questions
  • Integration and product delivery through your LOS
  • Personalized experience

Contact the Enterprise Solutions team:
about@wfgls.com or (877)274-3850

WFG Lender Services SVP Dan Bailey discusses DecisionPoint during the MBA Annual Convention.

Where we do business

Lender Map