WFG Information and Systems Security Status Update

UPDATE | July 22, 2021

Since first learning about the events affecting Cloudstar and its customers, senior management and the Information Security Team at WFG National Title Insurance Company have continued to monitor all WFG systems and servers looking for anything that might threaten the security or integrity of information and data on WFG’s network. WFG does not rely on third party service providers like Cloudstar for cloud storage, opting rather to own and manage its infrastructure and servers, which are hosted in closely monitored secure data centers in the U.S. There have been no operational disruptions at WFG since first learning of the events affecting Cloudstar and its customers. Other than a higher than usual alert level it’s been ‘business as usual’ at WFG. WFG’s National Title Services (NTS) and National Agent Services Division (NASD) continue to offer title production, escrow and customer service assistance to title agents who have been adversely affected by the events at Cloudstar.

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Categories: MyHome, WFG Enterprise Solutions, WFG News

Streamline the refinance process with a solution that facilitates borrower data and document collection

Low interest rates have led to a dramatic increase in refinancing, sending lenders and title companies into overdrive to keep up with the high transaction volume. According to an article posted on November 13, 2020, this heavy demand has exposed bottlenecks in the lender pipeline created when “outdated and inefficient systems” result in poor communication and hamper data collection.

Gathering and uploading required documents and information from the borrower is the foundation of a transaction, yet too often, a preventable lack of communication and clarity between the borrower and lender delay the process or even derail it. In either case, the end result can leave the borrower dissatisfied with the experience.

As the HousingWire article explains, “As part of its MyHome suite of products, Williston Financial Group recently released MyHome Exchange specifically for the refinance process [to improve] collaboration and data collection between borrowers, their lenders and title providers.”

Dan Bailey, SVP, WFG Lender Services and WFG Enterprise Solutions, tells the writer that MyHome Exchange enables lenders and title companies to “proactively reach out to the borrower and provide them with access to a place where they can easily and securely answer these questions and provide the documentation that we need. It creates a shared, centralized data repository within our system, eliminating the need to chase this information down.”

Including in the story is a link to a comprehensive WFG White Paper on how the MyHome suite of products and dashboards was developed. The White Paper can be downloaded here.