WFG National Title Company’s Eastern Washington team is demonstrating what is possible when strong local relationships, a people-first culture and forward-thinking technology come together.
Recently featured in Real Producers, the Spokane-based team has continued to grow while remaining focused on collaboration, integrity, innovation and an unwavering commitment to the customer experience.
Since joining WFG in 2018, the Eastern Washington operation has nearly doubled its market share while preserving the close-knit culture and community relationships that distinguish its local offices. Assistant County Manager and Sales Manager Courtney Carlone shared that WFG’s leadership made it clear from the beginning that the team’s values and local identity would remain central to its future.
That commitment is reflected in the leadership of experienced professionals, including Escrow Operations Manager Cynthia Azevedo and Title Production Manager Adeidra Jones. Together with their colleagues, they provide responsive, personalized service to real estate
professionals, lenders, buyers and sellers throughout the region.
The team’s customer experience results reinforce that commitment. During the third week of June 2025, WFG’s Eastern Washington operation received 45 verified reviews, earned a 4.94 average rating and achieved a 100% Customer Satisfaction score. The region also reported a Net Promoter Score of 97.78, reflecting exceptional customer loyalty.
Technology supports that experience. Solutions such as WFG’s MyHome® improve communication and transaction transparency, while WFG’s investments in artificial intelligence, automation and information security help employees work efficiently and protect the customers and transactions they serve.
“At WFG, we know greatness is never about one person,” Carlone shared. “It’s about coming together to serve our clients and their consumers better than anyone else.”
That philosophy reflects WFG’s Greatest of All Teams, or GOAT, culture, which celebrates the teamwork and collaboration behind exceptional customer experiences. Read the full Real Producers feature to learn how WFG’s Eastern Washington team is building on its local legacy while shaping a more connected and customer-focused future.