Houston, TX – February 2, 2026 — WFG National Title Insurance Company (WFG), a Williston Financial Group Company, today announced that its Houston operations group has been named a 2025 Best Place to Work in Houston by Energage, a leading workplace research and employee engagement technology firm.
The recognition is based entirely on confidential employee feedback collected through Energage’s scientifically validated engagement survey, which measures key drivers of workplace culture, including leadership, alignment, communication, growth opportunity, and trust.
“This recognition reflects the strength of our Houston team and the relationships they’ve built across the market,” said Shaun Gonzales, EVP, Managing Director Operations & National Builder President at WFG National Title. “Our people don’t just process transactions, they partner with customers, deliver five-star service, and earn trust every day through consistency, care, and execution. That’s what drives both employee pride and customer loyalty.”
“This recognition means everything because it comes straight from our people,” said Gayle Brand, President, Texas Operations at WFG National Title. “Our Houston team is made up of incredibly dedicated professionals who care deeply about one another and about the customers we serve. When employees feel supported, empowered, and valued, it shows up in how they serve clients every single day. This award validates that what we’re building here is working.”
A Culture Built on Relationships and Service Excellence
WFG takes a disciplined, data-driven approach to both employee experience and customer experience, grounded in relationships, accountability, and five-star service delivery. In Houston, the company actively measures employee engagement through its annual employee survey and customer satisfaction through Net Promoter ScoreSM (NPS®), widely regarded as the gold standard for customer loyalty.
In 2025, WFG’s Houston operations achieved:
- Employee Engagement Score: 42.4 (Scores above 30 are considered strong)
- Employee Survey Participation Rate: 84%
- Houston Net Promoter ScoreSM (NPS®): 96 (70+ is considered World Class)
- Houston Overall Customer Rating: 4.9 (out of 5.0)
“These are not vanity metrics,” Brand added. “We measure how our people feel about working here, and we measure how our customers feel about working with us. That accountability keeps us honest, focused, and continuously improving.”
Connecting Employee Experience to Customer Experience
WFG views employee engagement as a foundational driver of its customer experience strategy. In Houston, strong employee survey results and consistently high NPS performance reinforce the company’s belief that great service begins with a great workplace.
“Our teams in Houston understand that service excellence isn’t accidental, it’s built into our culture,” Brand said. “We hire great people, we invest in them, we listen to them, and we give them the tools and autonomy to do their best work. That combination is what creates trust, loyalty, and long-term partnerships with our customers.”
Gonzales added, “Houston exemplifies what WFG stands for nationally: operational excellence powered by strong relationships and a relentless commitment to service. That culture is scalable, and it’s a model for how we grow responsibly while protecting quality and experience.”
What Employees Are Saying
Feedback from WFG’s Houston employee survey highlights several cultural strengths, including:
- A supportive, collaborative work environment
- Trust in leadership and transparency in communication
- A strong sense of purpose and pride in the work
- Opportunities for growth, development, and career advancement
- A culture that values work-life balance and mutual respect
“These results tell us our people feel heard and appreciated,” Brand said. “And that’s exactly the environment we want to create; one where employees are excited to come to work and confident they’re part of something meaningful.”
A Growing, Future-Focused Houston Organization
The 2025 Best Places to Work in Houston recognition comes as WFG continues to expand its footprint across the Houston market, adding new team members and deepening relationships with real estate agents, lenders, and homebuyers throughout the region.
“Houston is a growth market for WFG, and we’re just getting started,” Brand added. “This award sends a powerful message to both current and future employees: you can build a rewarding, long-term career here while being part of a company that genuinely cares about people and performance.”
For more information about WFG’s Houston Team, visit wfgtitle.com/texas
About WFG National Title Insurance Company
WFG National Title Insurance Company (WFG), a Williston Financial Group company, is a leading provider of title insurance and real estate settlement services for commercial and residential transactions nationwide. WFG is one of just six truly national title underwriters, achieving a national footprint faster than any underwriter in industry history.
Built on the principles of communication, collaboration, and coexistence, WFG delivers innovative services and technology solutions that reduce friction, improve transparency, and elevate the real estate experience for agents, lenders, and consumers. Learn more at www.wfgtitle.com.
Note: Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., NICE Systems, Inc., and Fred Reichheld. Net Promoter ScoreSM and Net Promoter SystemSM are service marks of Bain & Company, Inc., NICE Systems, Inc., and Fred Reichheld.
Media Contact:
Darcy Patch
VP Marketing, Enterprise Solutions
MyHome, a Williston Financial Group Company™
dpatch@myhome.com | (714) 305-0136